Oxford Dipper Service Life

14/06/2017 0 Comment(s) Product Update,

Bulletin Subject: Oxford Dipper Service Life Oxford BathinOxford Dipper with Spreader Bar

Manufacturer: Joerns - Country - All

Important Update: Oxford Dipper Service Life

Issued Date: 01/06/2017

Effective Date: Immediate


Dear Customer,

This communication provides important updated advice pertaining to the service life of the Oxford Dipper pool-side lift.  Please ensure you read and understand the following information and preventative action in a concerted effort to minimise possible risk of injury to both patients and carers alike.


As a result of extensive confidence and product endurance testing along with associated market feedback, Joerns Healthcare has revised its Expected Service Life statement for the Oxford Dipper pool-side lift. The revised statement reads as follows:


The Oxford Dipper lift is designed and tested for a minimum service life of five (5) years, subject to the use, maintenance and cleaning procedures stated in this manual.


Due to the hostile environments this product operates in, the maximum service life is set at seven (7) years. Use beyond this period may compromise both client and carer safety.


In order to ensure your Oxford Dipper remains in a safe and serviceable condition, it is imperative the daily checks, cleaning procedures and six monthly inspections, detailed in this manual are adhered to. This will ensure that any deterioration liable to compromise the safety of users is detected and remedied in good time.


Use other than in accordance with these instructions may compromise service life.


Required Preventative Action:


Joerns Healthcare advises all authorised Oxford distributors to identify and contact facilities that have historically been supplied an Oxford Dipper pool-side hoist to advise them of the revised service life statement and related manufacturer guidance


Joerns Healthcare instructs that at the next scheduled six (6) monthly LOLER inspection, any units identified to be over the seven (7) year threshold should be decommissioned and replaced to ensure the on-going safety of users.


NOTE: Onset of issues can occur rapidly in units older than seven (7) years and may not be externally visible. Joerns Healthcare strongly recommends load testing for the Oxford Dipper is carried out at each and every six (6) monthly LOLER inspection due to the hostile environment in which it resides and operates. The humid and corrosive nature of pool-side locations can lead to product deficiencies that may otherwise remain undetected.


Replacement part numbers for affected products are as follows:



Part Code: OP10013 Oxford Dipper with Ranger Commode Transporter

Part Code: OP10014 Oxford Dipper with Spreader Bar 


Please be aware that the sockets (A, B or C) in which the Dipper mast is located will not require replacement, thus, there is no structural installation work necessary during renewal

What does the Customer need to do next:

Inform relevant staff of this safety critical update and contact existing facilities to ensure any Oxford Dipper units older than seven (7) years are taken out of service and replaced.

If you require further guidance or would like to discuss this further, please contact your local area sales manager or AAL LTD directly on 01772 814555